Shipping and Refund Policy
Shipping Policy
Masika Stays does not ship any physical or digital products. Our services are limited to online bookings for accommodations and tour packages. All transactions and communications are conducted electronically through our website.
Refund Policy
We understand that plans can change and we strive to be as flexible as possible with our cancellation policy. However, certain conditions apply:
Cancellation and Refund Terms
Cancellation Before 15 Days of Tour Date: If you cancel your booking more than 15 days before the scheduled tour date, you will receive a refund of 50% of the total amount paid.
Cancellation Within 15 Days of Tour Date: If you cancel your booking within 15 days of the scheduled tour date, no refund will be issued.
How to Cancel
To cancel your booking, please contact our customer support team at:
Email: support@masikastays.com
Phone: +91 77360 70123
Please provide your booking reference number and the reason for cancellation. Our team will process your request and inform you about the refund status.
Refund Process
Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation approval.
Method of Refund: Refunds will be credited back to the original method of payment used during the booking.
Non-Refundable Fees
Please note that any service fees, booking fees, or other non-refundable charges outlined at the time of booking will not be reimbursed.
Changes to This Policy
Masika Stays reserves the right to modify this Shipping and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services after any changes indicates your acceptance of the modified policy.