Terms and Conditions
Terms and Conditions
Welcome to Masika Stays! These terms and conditions outline the rules and regulations for the use of our website, located at www.masikastays.com.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Masika Stays if you do not agree to all of the terms and conditions stated on this page.
1. Definitions
“Customer” refers to any individual or entity who uses the Masika Stays website to book accommodations or tour packages.
“Resort” refers to the accommodation providers who list their properties on the Masika Stays platform.
“Tour Packages” refers to pre-arranged travel packages that include accommodations, excursions, activities, and other travel services.
“Platform” refers to the Masika Stays website and its associated services.
2. Use of the Platform
2.1 Eligibility: You must be at least 18 years old to use our platform.
2.2 Account Registration: To access certain features of the platform, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete.
2.3 Account Security: You are responsible for safeguarding your password. You agree not to disclose your password to any third party and you will notify Masika Stays immediately of any unauthorized use of your account.
3. Booking and Payments
3.1 Booking: When you make a booking on Masika Stays, you agree to the terms and conditions of the specific resort or tour package. The contract for the accommodation or tour package is between you and the respective resort or service provider.
3.2 Payments: All payments are to be made through the online payment gateway provided by Masika Stays. You agree to provide accurate payment information and authorize Masika Stays to charge the full amount of the booking.
3.3 Payment Security: We use secure payment processors to handle your financial transactions. Masika Stays does not store your credit card information.
4. Cancellation and Refund Policy
4.1 Cancellation by Customer: The cancellation policies vary depending on the resort or tour package. Please refer to the specific cancellation policy at the time of booking.
4.2 Cancellation by Resort or Masika Stays: If a resort or Masika Stays cancels your booking, you will receive a full refund. We will notify you as soon as possible if such an event occurs.
4.3 Refunds: Refunds will be processed according to the cancellation policy applicable to your booking. All refunds will be credited to the original method of payment.
5. Responsibilities and Liabilities
5.1 Accuracy of Information: While we strive to provide accurate and up-to-date information, Masika Stays does not guarantee the accuracy, completeness, or reliability of any content on the platform.
5.2 Customer Conduct: You agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the platform.
5.3 Liability: Masika Stays acts solely as a booking intermediary and is not liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of the platform or any booking made through it.
6. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using Masika Stays, you agree to the terms of the Privacy Policy, which is incorporated by reference into these terms.
7. Changes to Terms and Conditions
Masika Stays reserves the right to modify these terms and conditions at any time. We will notify you of any changes by posting the new terms and conditions on this page. Your continued use of the platform after any changes indicates your acceptance of the new terms.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Cochin, India, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.