At Masika Stays, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services. By accessing or using Masika Stays, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information: When you create an account, make a booking, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and payment information.

1.2 Booking Information: Details related to your reservations, such as the resort name, check-in and check-out dates, special requests, and preferences.

1.3 Usage Data: We collect information on how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit.

1.4 Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and store certain information. Cookies help us improve your user experience by remembering your preferences and login details.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services: To process your bookings, payments, and requests, and to communicate with you about your reservations.

2.2 Personalization: To tailor our services and recommendations to your preferences and enhance your overall experience.

2.3 Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.

2.4 Marketing and Promotions: To send you promotional materials, newsletters, and special offers. You can opt-out of these communications at any time.

2.5 Analytics and Improvements: To analyze usage patterns and improve our website, services, and marketing efforts.

2.6 Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and interests.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

3.1 Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and providing services. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owners.

3.3 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access and Update: You can access and update your personal information through your account settings.

5.2 Delete: You can request the deletion of your personal information, subject to certain legal obligations.

5.3 Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send.

5.4 Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

7. Children's Privacy

Masika Stays does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Your continued use of our services after any modifications indicates your acceptance of the updated policy.